Refund policy

Return & Refund Policy

Last Updated: October 9, 2026

1. No Returns or Refunds

VIORE currently does not accept returns or offer refunds for change of mind, personal preference, or incorrect product selection.

Please review your order details carefully before confirming your purchase.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us with your order details and clear photos or videos of the issue.

Each case will be reviewed individually, and an appropriate solution will be determined in accordance with applicable laws.

3. Order Cancellation

Orders may be difficult to cancel once they have been processed or dispatched. Please contact us as soon as possible if you wish to request a cancellation.

Any advance payment refund will be handled in accordance with applicable laws and the circumstances of the order.

4. Advance Payment

A 10% advance payment is required to confirm an order. The remaining 90% is payable upon delivery.

The treatment of advance payments for cancelled, undeliverable, or disputed orders will depend on the circumstances and applicable laws.

5. Contact Us

For assistance with a damaged, defective, or incorrect product, please contact VIORE through the official contact details listed on our website.

We recommend contacting us promptly after receiving your order so that we can review your concern.

6. Legal Rights

This policy does not affect any rights or remedies available to customers under applicable consumer protection laws.

        Thank you for choosing VIORE